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Vou usar os dados fornecidos, adotar 14 dias como padrão global de arrependimento e tratar o envio como DDP (taxes included). Para evitar inventar informações, a política não incluirá dados que não são necessários nesta primeira página.

Refund & Return Policy

Last updated: September 18, 2026

At PLouise, we want you to be satisfied with your purchase. This Refund & Return Policy explains when you may request a return, replacement, or refund and how to contact us.

PLouise operates from Brazil and sells products to customers in the United Kingdom.

Our standard store policy provides a 14-day return period for eligible purchases. This standard does not limit any mandatory consumer rights that apply to you under the laws of your country of residence.

1. 14-Day Right to Change Your Mind

You may request a return within 14 days of receiving your order, provided the product is eligible for return.

The 14-day period begins on the day you, or a person you designate, receives the product.

To request a return, you must contact us first at:

plouisesuport@gmail.com

Do not send a product back before receiving instructions from our support team. Because PLouise uses international dropshipping fulfillment, the correct return address may differ from the address from which the product was originally shipped.

2. Return Conditions

To be eligible for a return under the change-of-mind policy, the product should:

• Be unused and in its original condition.

• Not have been damaged, altered, washed, or modified.

• Include its original labels, where applicable.

• Include the original packaging where reasonably possible.

• Be returned with the order information or other information requested by our support team.

You are responsible for taking reasonable care of the product while it is in your possession.

Certain products may be excluded from the change-of-mind return right where permitted by applicable law.

3. How to Request a Return

Please follow these steps:

Step 1 — Contact us

Email plouisesuport@gmail.com and include:

• Your order number.

• The name used for the purchase.

• The reason for the return.

• Photos or other information if requested by our support team.

Step 2 — Wait for return instructions

Our support team will review your request and provide the applicable instructions.

Step 3 — Send the product only if instructed

Do not send products to the shipping origin or to any address found on the package unless our support team specifically instructs you to do so.

Step 4 — Product inspection

After the returned product is received, it may be inspected to confirm that it meets the applicable return conditions.

Step 5 — Refund or other resolution

If the return is approved, the applicable refund or other remedy will be processed according to this policy and applicable consumer law.

4. Return Shipping Costs

For a change-of-mind return, the customer is generally responsible for the cost of returning the product internationally, unless applicable law requires PLouise to cover that cost.

Before returning an item, contact plouisesuport@gmail.com so we can provide the correct instructions.

For products that are defective, damaged on arrival, incorrect, or otherwise covered by mandatory consumer protection laws, PLouise will handle the applicable return or replacement costs as required by law.

5. Defective, Damaged, or Incorrect Products

If your product arrives damaged, defective, or different from what you ordered, contact us at plouisesuport@gmail.com as soon as possible.

Please provide:

• Your order number.

• A description of the problem.

• Clear photographs or video showing the issue.

• Photographs of the packaging when relevant.

We may request additional information to determine the appropriate solution.

Depending on the circumstances and applicable law, the available solution may include:

• Replacement of the product.

• Reshipment of the correct product.

• Repair where appropriate.

• Store credit where legally permitted and agreed by the customer.

• A refund.

Mandatory statutory consumer rights always prevail over this policy.

6. Alternative Solutions for International Returns

Because PLouise uses international dropshipping fulfillment, returning a low-value product internationally may sometimes be impractical.

Depending on the circumstances, PLouise may offer an alternative solution, such as:

• A replacement without requiring the original product to be returned.

• Store credit where legally permitted and agreed by the customer.

• A partial or full refund without requiring a physical return where appropriate.

Any alternative solution offered by PLouise does not reduce mandatory consumer rights that apply to you.

7. Refunds

When a refund is approved, it will normally be issued to the original payment method used for the purchase.

Refunds are processed in the currency of the original purchase.

The time required for the refund to appear in your account depends on your bank, card issuer, payment provider, or other financial institution. PLouise does not control these processing times.

PLouise is not responsible for losses caused by changes in exchange rates between the time of purchase and the time the refund is received.

If your payment provider or bank converts currencies, the amount displayed by that provider may therefore differ from the amount originally charged in your purchase currency.

8. Non-Returnable Products

Where permitted by applicable law, certain products may not be eligible for return, including:

• Personalized or custom-made products.

• Products that cannot reasonably be returned for hygiene or health-protection reasons after being unsealed or used.

• Gift cards.

• Digital products or digital content that has been supplied with the customer's required consent and where the applicable law permits exclusion of the withdrawal right.

• Products that have been materially altered, damaged, or used beyond what is necessary to inspect their nature, characteristics, and functioning.

This section does not remove any mandatory consumer rights that cannot legally be excluded.

9. Sale and Promotional Items

Products purchased during promotions or sales are subject to the same mandatory consumer protection rights as products sold at regular prices.

A discounted price does not, by itself, remove statutory rights relating to defective, incorrect, or non-conforming products.

Unless applicable law requires otherwise, the 14-day change-of-mind policy also applies to eligible promotional products.

10. Orders That Have Not Yet Shipped

If you want to cancel an order before it has been shipped, contact us as soon as possible at plouisesuport@gmail.com.

We will make reasonable efforts to stop the shipment when possible. Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.

Where cancellation is not possible, you may still have return or withdrawal rights under this policy and applicable law.

11. Chargebacks and Payment Disputes

If you believe there is a problem with your order, please contact us first at plouisesuport@gmail.com.

We will review the issue and work with you toward an appropriate solution.

Customers who initiate a payment dispute or chargeback are still expected to provide accurate information to their payment provider.

Nothing in this section limits your legal right to contact your bank, card issuer, payment provider, or relevant consumer protection authority.

12. United Kingdom Customers

If you are a consumer in the United Kingdom, you may have statutory rights under applicable UK consumer protection legislation, including rights relating to cancellation, defective products, and goods that do not conform to the contract.

Where the law gives you rights that are more favorable than this policy, those legal rights will apply.

Our 14-day standard is intended to provide a simple global change-of-mind period, but it does not replace or restrict mandatory UK consumer rights.

13. European Union Customers

Although PLouise currently identifies the United Kingdom as its stated market, if PLouise accepts an order from a consumer in a European Union country, mandatory consumer rights applicable to that transaction will apply where required by law.

These rights may include a statutory withdrawal period and remedies relating to defective or non-conforming goods.

Where applicable law provides rights that are more favorable than this policy, the mandatory legal rights will prevail.

14. Brazilian Customers

If PLouise accepts an order from a consumer in Brazil, mandatory rights under Brazilian consumer protection law apply where applicable.

This includes statutory rights that cannot legally be waived or restricted by this policy.

15. Questions About Returns

For all return, replacement, or refund requests, contact:

PLouise
Email: plouisesuport@gmail.com

Please include your order number whenever possible so we can locate your purchase and assist you more efficiently.

This policy is intended to operate together with PLouise's Terms of Service, Privacy Policy, and Shipping Policy. Where a mandatory consumer protection law conflicts with this policy, the mandatory law will prevail.